Eligibility & Benefits
Check active coverage, benefit details, and authorization requirements before services are delivered.
Medical Billing Services
A clearer path from patient visit to payment
FACE BPO supports the daily work behind a healthy revenue cycle from eligibility and coding through claims, payments, follow-up, and reporting.
Built Around Your Practice
- Workflows aligned with your team and systems
- Consistent communication and clear ownership
- Reporting that helps teams decide what comes next
End-to-End Support
The work that keeps your revenue cycle moving
Choose focused support for a specific pressure point or coordinate multiple services as one connected workflow.
Medical Coding
Translate supported documentation into carefully reviewed codes while flagging questions for the practice.
Charge Entry
Enter charges consistently and check key claim information before it moves into submission.
Claims & Payment Posting
Prepare claims, monitor acknowledgements, and post payer and patient payments with clear reconciliation.
Denial & A/R Follow-up
Prioritize unresolved balances, research payer responses, and pursue appropriate corrections or appeals.
Patient Billing Support
Keep statements and account communication organized so patients can understand what they owe and why.
Revenue Cycle Reporting
Turn operational data into practical views of claims, denials, aging, collections, and workflow trends.
Credentialing Support
Organize enrollment information and follow up on payer applications to help reduce avoidable participation delays.
How Work Moves
One connected workflow with clear checkpoints
Understand
Map your systems, payers, roles, current backlog, and priorities.
Align
Define responsibilities, handoffs, escalation paths, and reporting needs.
Operate
Work agreed tasks consistently while keeping your team informed.
Review
Examine trends, open issues, and opportunities for workflow improvement.
Why Practices Outsource
Add capacity without losing visibility
Outsourcing can give an internal team more room to focus, but only when responsibilities and communication stay clear. FACE BPO works as an extension of the practice not a disconnected handoff.
Learn about our approach- More consistent follow-throughDefined queues and ownership help reduce work left waiting between teams.
- Specialized operating supportAccess billing and follow-up experience without assigning every task internally.
- Useful performance visibilityReporting keeps attention on aging, denials, claim status, and emerging patterns.
- Flexible service scopeStart with a focused need or coordinate broader revenue cycle support.
Designed to Fit
Support for different stages of practice growth
New practices
Establish repeatable billing routines, payer workflows, and reporting expectations from the beginning.
Growing teams
Add operational capacity as visit volume, locations, providers, or payer complexity increase.
Established organizations
Address targeted backlogs, workflow gaps, or service lines while maintaining internal oversight.